FAQ

How long does it take to receive my order?

We are continually producing our range of treats and endeavour to have fresh products in stock at all times. As such, we aim to have orders packed and sent within 5-7 days (excluding weekends). 

We use Australia Post for our deliveries. Standard postage within Australia normally takes 2-6 days and exact delivery time will depend on your location. Smack Snacks is located on the beautiful Mornington Peninsula in Victoria.

Australia Post tracking information will be sent to you once your order has been packed and sent.

What species of pet can eat Smack Snacks?

Smack Snacks are made primarily from oaten hay. Any animal that eats this can eat our treats! This includes rabbits, guinea pigs, rats, mice, horses, sheep, goats and even certain species of tortoises (e.g. Indian, Star and Sulcata).

Do you deliver internationally?

We currently only deliver to Australia.

How long to Smack Snacks last?

All our products have a best before date that is 6 months from the date of manufacture. Given our treats are dried it is very likely they will still be suitable to feed after this date. We recommend our treats are stored in their original packaging or some other air tight container in a cool, dark place.

Are Smack Snacks organic?

Our treats are not guaranteed to be organic. We aim to use as much local produce in our treats as possible though.

Are Smack Snacks really hand-made?

Yes they are! We have set up a small production facility in our home with the necessary equipment such as commercial choppers, mixers and dehydrators to allow us to make each treat individually by hand. This means every treat is checked and deemed suitable for sale.

Are Smack Snacks vet-approved?

We have run our ingredients and manufacturing processes past some of the most rabbit-savvy vets in Australia and got their tick of approval. In fact many of them feed their own rabbits and guinea pigs our treats!